Shipping & Returns.
What is your return policy?
We hope you will love your TheSOURCErn products, but in the event that you are unsatisfied, we accept returns within 30 days of purchase. Contact us with your order number and the items you wish to return, and a member of our customer support team will assist you with your free return within the U.S. Please note that for international returns, the return shipping and any reverse duties & taxes are the responsibility of the customer.
Can I return a product if I have already opened it?
Yes, as long as you have used less than 1/4 of the product, we will happily accept your return.
What if my item is damaged, defective, or incorrect?
If any items are destroyed or damaged when you receive your order, contact us with your order number and a photo of the items, and we’ll send you a replacement right away.
How are refunds processed?
Please allow up to two weeks for refunds to be credited to your original form of payment.
*Please note: Original shipping charges will not be refunded.
Where do you ship?
We ship to all 50 states in the U.S. and Puerto Rico.
COMING SOON: We will be shipping internationally to Canada, the United Kingdom, and Australia.
When will my order ship?
Please allow 3-4 business days for us to receive and process your order. Orders received after
12PM Eastern Standard Time (EST) will begin processing the next business day.
What types of shipping do you offer?
For orders in the U.S. - Standard Shipping is Free on all Orders. Please allow up to 10 business days to complete delivery if Standard Shipping is chosen.
The following upgraded shipping methods are also available:
Ground $0
2-3 Days $12
*Please allow for a few additional days in transit when the order is shipping to Alaska, Hawaii and Puerto Rico.